How can we help?

Our customer services team is always on hand to answer your questions. You can get in touch with us via phone, email or you can submit a support ticket.
Call us

If you need help purchasing or need technical support, call us on 0203 355 5311 and we’ll be glad to help.

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Business enquiries

If you want to partner with us, let us know what you’re interested in and let’s start our conversation.

Email us
Submit a ticket

Need help with something specific? Submit a ticket and a member of our team will get back to you.

Get support

General

The configurator is not working
The product I want is out of stock
What guarantee do you offer?
Where are your products manufactured?
What is Document Q?
Can I get a FENSA Certificate?
How do I pay for extra items?
Can I order or pay over the phone?
Can I cancel my order?
Can I amend an existing order?
Can I have a window that opens inwards?
Do you offer an installation service?
What payment types do you accept?
What should I do if I have a problem with my purchase?
How do I place an order?
How will my items be delivered?
How long will it take for my order to arrive?
How much does delivery cost?
Where do you deliver to?
What is a U value?
How do I measure an opening?

My Account

Where can I find my order history?
Where can I change my details?
I’ve forgotten my password
What can I do with an account?
I can’t log into my account
How do I register for an account?

Technical Terms

Trickle vents
Threshold
Traffic door
Toughened Glass
Top hung
Shoot-bolt locking system
RAL
Thermal break
U Value
Low-emissivity glazing
Integral blinds
Multipoint locking system
Bottom Sliding

Doors (UPVC)

What colours do you offer?
What hardware and ancillaries do you use?
What level of security do you offer for your doors?
What door designs do you offer?
Are trickle vents supplied with your doors?
What is the overall U value for your doors?
What profile is your door system?

Flat Roof Lights (Aluminium)

What colour options can I choose from when ordering?
What is the overall U value of the flat roof system?
What profile is your flat roof light system?

Roof Lanterns (Aluminium)

What colour options can I choose when ordering?
What designs do you offer?
What is the overall U value of the roof lanterns?
What profile is your roof lantern system?

Casement & Flush Casement Windows (Aluminium)

What is a tilt and turn window?
What is a flush casement window system?
What window designs do you offer?
Are trickle vents supplied with your windows?
What is the overall U value for your windows?
What profile is your window system?

Bifolds and Doors (Aluminium)

Is the option of integral blinds offered with your doors?
What is the minimum and maximum width per door panel?
What is the minimum and maximum height of your bifold and door system?
What colour options can I choose when ordering?
Can I have a traffic door on my bifold?
What threshold options do you offer?
Do all my bifold door panels have to open the same way?
How do I know whether I need my bifold doors to be right opening or left opening system?
What are the benefits of aluminium bifold doors?
Are trickle vents supplied with your doors?
Is your Bifold doors an inward or outward opening system?
Are the Bi folding doors top hung or bottom rolling?
What is the overall U value your doors?

Casement & Flush Casement Windows (UPVC)

What is a flush casement window system?
Do you sell sash windows?
What is a Tilt and Turn window?
What are French windows?
What colours do your offer?
Are trickle vents supplied with your window?
What profile is your window system?
What is the overall U value on your windows?