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Returns and Cancellation Policy
Customers have a legal right to cancel orders up to seven days after the order has been placed and can receive a full refund. This statutory period of seven days does not apply on all products as the return and cancellation policy varies by product categories. As the Glass Openings store offers both bespoke and stock items, please read carefully to determine what return and cancellation policy is associated to the product you are ordering.
Stock Doors
All stock items that are manufactured by Glass Openings are returnable, subject to it being in its original packaging. If the product has been delivered, you have up to 14 days to request and return the product. A restocking charge of 10% will apply on all stock products listed above when goods are returned to stock, this charge will be applied during the refunding process. If the product has not been delivered, and you have passed the cancellation period of seven days, you are still given the right to request a cancellation. Any cancellations after the seven-day period does also incur a restocking charge.
In order to take advantage of your rights under this policy, you must contact us as soon as possible to arrange the return of the item.
Cancellation of stock items will only be accepted up to seven working days after the order has been placed. After this date no refund will be given. To ensure that your cancellation is processed, and you meet the cancellation deadline, you must send your cancellation request in writing before the cancellation period has expired. This needs to be provided in a clear statement of written means via email or letter by post. To email, it must be sent to; care@glassopenings.co.uk. If you send the correspondence via post it must be done so with special recorded delivery to reach us before the end of your seven-day period. Our preferred written communication is via email as we will be able to process it seamlessly for yourself.
Where a refund is due, the amount will be refunded without delay and no later than 14 days after the day we receive the product(s) back to our warehouse. If the product has not been delivered, and you have informed us of a cancellation, you will receive your refund no later than 14 days of informing us.
Bespoke Bifolds, Windows and Doors
The company does not offer a return policy on the products listed above. All bespoke doors and window products are made specifically for your requirements, therefore returns are not possible. The statutory period does not apply on these products as they are all bespoke to your order specifications.
We cannot accept and return or refund items that are listed as they are specially manufactured goods, unless they are found to be faulty. If you believe an order or part of an order to be faulty or incorrectly supplied, please contact a member of the after sales team via email, care@glassopenings.co.uk to create an aftersales ticket. At this point we will assess your order details and claim to ascertain whether the fault lies within the manufacturing process. The aftersales team will then liaise directly with you to exchange any goods and offer solutions.
Cancellation or change of product details for all the products listed, will only be accepted up to two working days after the order has been placed. After this date no refund will be given. To ensure that your cancellation is processed, please email care@glassopenings.co.uk before the cancellation period has expired. Please note, once payment is made for any bespoke product your order becomes live, and the two working days begins straight away. To avoid any cancellation or changes fees, please get in touch immediately after placing your order, via email. To meet the cancellation deadline, you must send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
Please note all images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer’s display of the colours accurately reflect the colour of the Product. Your Product may vary slightly from those images. Although we have made every effort to be as accurate as possible, because some of our bespoke products are made from Aluminium there is an extra 2-5mm tolerance on all the dimensions and measurements you provide.
Please make sure your measurements are correct and accurate and consider the Aluminium tolerance. Unfortunately, we cannot accept the return of made-to-measure Product if the reason for the return is because you provided us with incorrect measurements. However, this will not affect your legal rights as a consumer in relation to made-to-measure Product that are faulty or not as described.
Roof Lanterns
Korniche roof lanterns are all made to order as specially manufactured goods therefore, we cannot accept returns, refunds or changes as these are all specially manufactured goods, unless they are found to be faulty.
If the product is damaged, faulty or defective upon arrival, faulty or defective you need to provide photographic or video evidence of this when you send in the defect notification to us. To carry out the return for you, we require a receipt or proof of purchase to confirm the item was purchased by yourself.
Cancellation or change of product details for Korniche Roof Lanterns, will only be accepted up to two working days after the order has been placed. After this date no refund will be given. To ensure that your cancellation is processed, please email care@glassopenings.co.uk before the cancellation period has expired. Please note, once payment is made for any bespoke product your order becomes live, and the two working days begins straight away. To avoid any cancellation or changes fees, please get in touch immediately after placing your order, via email. To meet the cancellation deadline, you must send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
Please note all images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer’s display of the colours accurately reflect the colour of the product. Your product may vary slightly from those images. Although we have made every effort to be as accurate as possible, because all our Korniche Roof Lanterns are made from Aluminium, there is an extra 2-5mm tolerance on all the dimensions and measurements you provide.
Please make sure your measurements are correct and accurate and consider the Aluminium tolerance. Unfortunately, we cannot accept the return of made-to-measure products if the reason for the return is because you provided us with incorrect measurements. However, this will not affect your legal rights as a consumer in relation to made-to-measure Product that are faulty or not as described.
Flat Roof Lights
Flat roof lights come in both stock and bespoke sizes. All stock items are returnable, subject to it being in its original packaging. If the product has been delivered, you have up to 14 days to request and return the product. A restocking charge of 10% will apply on all stock products listed above when goods are returned to stock. This charge will be applied during the refunding process. If the product has not been delivered, and you have passed the cancellation period of seven days, you are still given the right to request a cancellation. Any cancellations after the seven-day period also incurs a restocking charge.
Cancellation of stock items will only be accepted up to seven working days after the order has been placed. After this date no refund will be given. To ensure that your cancellation is processed, and you meet the cancellation deadline, you must send your cancellation request in writing before the cancellation period has expired. This needs to be provided in a clear statement of written means via email or letter by post. To email, it must be sent to; care@glassopenings.co.uk. If you send the correspondence via post it must be done so with special recorded delivery to reach us before the end of your seven-day period. Our preferred written communication is via email as we will be able to process it seamlessly for yourself.
The company does not offer a return policy on bespoke flat roof lights. All bespoke flat roof lights are made specifically for your requirements, therefore returns are not possible. The statutory period does not apply on these products as they are all bespoke to your order specifications. However, you have the right to cancel or change your order details and this will only be accepted up to two working days after the order has been placed. After this date no refund will be given. To ensure that your cancellation is processed, please email care@glassopenings.co.uk before the cancellation period has expired. Please note, once payment is made for any bespoke product your order becomes live, and the two working days begins straight away. To avoid any cancellation or changes fees, please get in touch immediately after placing your order, via email. To meet the cancellation deadline, you must send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
Supplies
All products sold under ‘supplies’ on the Glass Openings website can be returned or cancelled and refundable up to 14 days of original purchase, subject to it being in its original packaging. You have up to 14 days to request a return or cancellation of a product within ‘supplies’. This has to be done in writing to care@glassopenings.co.uk within the 14-day period. If the item has already been delivered to yourself, the cost of return delivery must be paid by the customer and the company will not be responsible for the delivery charges incurred. Returns must be sent via tracked delivery service to ensure it reaches the company.
Where a refund is due, the amount will be refunded without delay and no later than 14 days after the day we receive the product(s) back to our warehouse. If the product has not been delivered, and you have informed us of a cancellation, you will receive your refund no later than 14 days of informing us.